Terms & Conditions

Check-in and Check-out Policy

Check-in time is from 3:00 p.m. and check-out time is until 1:00 p.m.

Early Check-in Policy

If you require check-in before the established time, please note:
- Subject to availability.
- Check-in before 6:00 a.m. will be charged as a full night, including breakfast if the following day’s rate includes it.
- Check-in after 6:00 a.m. will be charged at 50% of the daily rate of your stay, including breakfast if applicable to the following day’s rate.

Late Check-out Policy

If you require check-out after the established time, please note:
- Subject to availability.
- If available, check-out until 6:00 p.m. will be charged 50% of the daily rate.
- If the room is required after 6:00 p.m., a full night’s rate will be charged.   

Cancellation or Modification Policy

Flexible Rate
- Modifications are allowed, subject to availability and payment of the corresponding rate difference, if applicable.
- Guests may cancel their reservation free of charge up to 24 hours before the scheduled arrival date.
- If cancellation or modification is made after this deadline, 100% of the first night will be charged as a penalty.

Non-Refundable Rates
- Modifications or cancellations are not allowed.
- In case of cancellation or no-show, 100% of the reservation will be charged.
- Early departures will also be charged for the entire stay.
- Payment of non-refundable rates must be made in advance at the time of booking.
- To qualify for these rates, reservations must be made at least 3 days prior to arrival.

Tax Policy

- Value Added Tax (VAT) of 19% on accommodation rates must be paid by both Colombian citizens and foreign residents in Colombia.
- VAT exemption on accommodation applies to non-resident foreigners who meet the requirements established in Decree 297 of 2016: The foreigner residing abroad must present the original passport; and prove their migratory status with a valid entry and stay permit stamp (PIP-3, PIP-5, PIP-6, or PIP-10), or a valid Temporary Visa (TP-7, TP-11, or TP-12), issued by Migración Colombia upon entering the country.

Registration Policy

All guests, both adults and minors, must present a physical identification document at check-in without exception.

Minor Guest Policy

If traveling with minors, the following applies:
- All minors must be accompanied by their parents, guardians, or authorized adults. 
- If traveling with your child under eighteen (18) years of age, you must present the child’s identification document (civil registry, birth certificate, or equivalent document in the country of origin) proving the parental relationship. 
- If a minor is staying without their parents or legal guardian, a notarized accommodation authorization signed by both parents or the legal guardian must be presented, in accordance with Law 1098 of 2006 and Law 1336 of 2009. Failure to comply may result in criminal and administrative penalties under applicable laws. 
- Without this documentation, minors will not be allowed to enter the hotel. 
- Children under 6 years of age may stay free of charge when accompanied by their parents or legal guardian. 
- This policy complies with Law 679 of 2001, the Statute for the Prevention of Sexual Exploitation of Children and Adolescents, and related regulations. The establishment warns that violations are punishable under criminal law. 
- Guests are responsible for supervising minors accompanying them at all times during their stay.

Pet Policy

The hotel is pet-friendly. To stay with your pet, the following conditions apply:
- Vaccination card must be presented at check-in.
- The fee per pet is COP 40,000 + VAT per night.
- Maximum of 2 pets per room.
- The guest is solely responsible for the care and supervision of any pets brought into the hotel and shall be liable, under the law, for any damage caused by their pets.

No-Smoking Policy

In accordance with Law 1335 of 2009, our hotels are smoke-free environments. A penalty of USD 50 per night will be charged to the guest’s account for violations.

Authorization for Personal Data Processing

In accordance with the provisions of Colombian Law 1266 of 2008 on Personal Data Protection, its regulatory Decree 1377 of 2013, and Law 1266 of 2008 on Habeas Data, as well as any other regulations, circulars, or decrees that complement, amend, or replace them, the client authorizes Vaiggio to process their personal data. This includes the collection, storage, use, and updating of such data, for the purpose of complying with legal requirements.

Anti-Corruption Commitment

The Parties declare their firm commitment to combating corruption in all its forms. Anti-corruption laws, both national and international, strictly prohibit offering or giving, whether directly or indirectly, money or any item of value to public officials, political parties, candidates, or any person acting on behalf of a public entity. This includes any payment made with the intention of improperly obtaining, retaining, or directing business, or to gain an unlawful advantage. Likewise, there are similar regulations regarding bribery in the private sector, which prohibit giving money or gifts to individuals or private companies for the purpose of obtaining an undue advantage. 
Any breach of these provisions by the client may result in the obligation to compensate the hotel for any damages caused. Furthermore, any violation will be considered a serious breach of the contractual relationship, entitling the hotel to terminate the agreement immediately, without generating any penalty or indemnification payment by the hotel.

AML/CFT/CPF Policy (Anti-Money Laundering / Counter Financing of Terrorism / Counter Proliferation Financing)

The client declares that their funds, or those that make up their assets, do not originate, will not originate, and will not be mixed with the proceeds of any unlawful activity, including Money Laundering, Terrorism Financing, or Financing of the Proliferation of Weapons of Mass Destruction (ML/TF/FPWMD). The client undertakes to carry out all activities aimed at ensuring and implementing measures to prevent their operations from being used, with or without their knowledge: 
(i) As instruments to acquire, safeguard, invest, transport, transform, store, preserve, protect, or manage assets that directly or indirectly originate from criminal activities, or to give them an appearance of legality. 
(ii) To promote, organize, support, maintain, finance, or economically sustain organized crime groups, illegal armed groups or their members, national or foreign terrorist groups, and/or national or foreign terrorists. 
(iii) To provide funds intended for the manufacture, acquisition, possession, storage, transport, or export of weapons of mass destruction. 
The hotel shall have the right to unilaterally and immediately terminate the legal relationship arising from the provision of services or the execution of this agreement if the client, its shareholders, and/or its administrators, any of them, should: 
(i) Be linked by the competent authorities to any investigation related to drug trafficking, terrorism, kidnapping, money laundering, terrorism financing, or financing of the proliferation of weapons of mass destruction. 
(ii) Be included in lists controlling money laundering, terrorism financing, and/or financing of the proliferation of weapons of mass destruction administered by any national or foreign authority, such as the Office of Foreign Assets Control (OFAC) list issued by the U.S. Department of the Treasury, the United Nations list, or other similar public lists. 
(iii) Be convicted by competent authorities for committing any of the aforementioned crimes.